Our focus is complete customer satisfaction. In the event, if you are displaced with the product provided, we will refund, provided the reasons are genuine and proved after investigation. Please read the fine prints of each products before buying it, it provides all the details about the services or the product you purchase.
Our Policy for the cancellation and refund will be as follows:
Note: Products that have minor issues with thread, weaving, print are not covered under our Return & Refund policy. Products that have major damages such as cut, rip, torn shall be considered under return & refund policy. To claim customers have to provide a video of complete unpacking and should record the damage of the product. All the above possible terms are considered only within 24hrs of successful delivery of product.
Orders once placed can not be cancelled. For more information please reach us here.
We will try our best to create the suitable design concepts for our clients.
In some situations when a product is displaced and we are unable to replace it. Customers are requested to place a new order in which the value of displaced product shall be reduced.
Refund shall be considered only in special cases for which the customer is instructed to contact us.
Irrespective of the payment method used all our refunds are made to store wallet which can later be used in future orders.
All order related issues are considered only within 24hrs of successful delivery of product.
After a successful delivery the product will only be taken back if a wrong product is delivered or a damaged product is received. But the client should provide a proper evidence of damage and should follow the instructions that are provided on the package.
When returning a product you need to make sure that you clearly write the dealer code on the package for our reference.
For quality related issues we are always available to you here where you can rise a complaint and we shall reply to you at the earliest possible and take necessary actions to resolve the issue.
In some situations when a damaged or a wrong product is delivered and proven after investigation we shall replace the product if and only the actual product is in stock. If the actual product is not available our team shall assist you in obtaining a refund to the dealer.